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Assertive Communication is clear, direct and respectful. Both mentors and mentees benefit from speaking assertively which supports getting their needs met and maintains healthy relationships

Resources:

• : Mayo Clinic article on recognizing and learning assertive communication and behavior
• : Brochure by The University of Illinois Counseling Center addressing racial and cultural factors affecting the use and interpretation of assertive behavior.
• : NIH OITE primer on assertive communication and techniques

Feedback provides you the opportunity to acknowledge your mentee’s strengths and support your mentee to work on areas of weakness.

Resources:

• : Article covering the main points of giving feedback effectively
• : Article from INSIDESEL Social & Emotional Learning reviewing current knowledge and best practice in providing feedback within educational settings
• : Douglas Stone and Sheila Heen, Penguin, March 31, 2015 (Book)

At the heart of active listening is the ability to stay focused on the speaker with a desire to comprehend their situation, respond thoughtfully, and offer support as needed which together builds trust.

Resources:

• : Guide on active listening produced by BCM’s Ombuds
• : Produced from BCM Ombuds’ guide Listen Actively: To Be Heard, Listen First
• : Article covering the main points of practicing active listening

Being able to address situations by managing our emotions and speaking assertively helps when having challenging conversations and addressing conflict.

• : Guide to navigating tough issues and conflict produced by BCM’s Ombuds
• : Produced from BCM Ombuds’ guide Speak Frankly: A Straightforward Approach to Tackle Tough Issues
• : Guide with tips on managing emotions during conflict produced by BCM’s Ombuds
• : Produced from BCM Ombuds’ guide Manage Emotions: Seven Tips
• . Third Edition. Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory, McGraw Hill, October 21, 2021 (Book)